Part-time Residential Advocate Job Description - 7 AM to 7PM
OVERVIEW: Residential Advocates work in our shelter with survivors of domestic violence and their children to address issues including housing, benefits, employment, childcare, medical and dental care, education, legal, immigration, mental health and substance abuse. Residential Advocates also track benefit requirements, share hotline coverage including weekly backup shifts, participate in supervision and support for Part-Time and Volunteer staff as well as training for same, facilitate shelter meetings and support groups, perform regular reporting and ensure communication with each other and with the agency as a whole.
The Weekend Part time Residential Advocate works primarily in the shelter but may be required to work within the community as discussed with the Shelter Coordinator.
- Complete intakes as needed for shelter and safe home.
- Provide crisis intervention, safety planning and information about domestic violence programs and resources to safe home guests. Assist safe home guests with finding shelter when appropriate.
- Explore options, what is involved to be in a shelter, and assist safe home guests in thinking about resources they may need once they move into another program.
- Assist survivors with arranging for transportation to and from appointments.
- Encourage guest peer support to help each other and to share their experiences.
- Inform clients about domestic violence and community services, making necessary referrals.
- Maintain survivors’ records including service delivery records, advocacy plans and other needed documentation.
- Maintain records of groups according to confidentiality guidelines.
- Maintain daily communications log regarding guests, changes in policies/procedures, etc.
- Attend trainings that are relevant to direct service advocacy and will enhance the residential program. Attend in-service trainings when appropriate.
- With other residential staff, ensure that there is adequate shelter and safe home coverage.
- Assist other staff with direct service responsibilities.
- Promote teamwork and support.
- Participate in volunteer training as discussed with supervisor.
- Attend fundraising events as needed.
- Initiate and help plan special shelter events as discussed with team members.
- All other duties as assigned by the Shelter Coordinator
Two weekends per month (7am-7pm Saturday and Sunday) with flexibility for occasional weekday, evening, weekend and holiday coverage.(PRN)
- Bilingual is a plus.
- Must have a minimum of three years experience in social services, customer service, or related field.
- High School Diploma or equivalent
- Excellent verbal and written communication skills.
- Commitment to supporting and empowering victims of crime and advocating against violence and sexual violence in our community and our society.
- Understand and protect client confidentiality at all times.
- Knowledge, experience and demonstration of skill in any or all of the following: crisis intervention; hotline and emergency response; victim’s rights and available services; domestic violence; sexual violence; law enforcement and court procedures.
- Basic computer skills including Microsoft Word, Excel, Outlook.
- Pass background screening.
- High moral character.
- Polite, compassionate, courteous and tactful with the public, victims, their families, Law Enforcement and other agency staff.
To apply for this position, please send your resume to Mary Ramsell at firstname.lastname@example.org. Thank you for your interest in the Resource & Crisis Center of Galveston County!
BILINGUAL LEGAL ADVOCATE
The legal advocate assists victims of domestic violence, sexual assault and stalking with filing for temporary and/or final orders of protection. This position works in coordination with Shelter and Client Services to provide a comprehensive support network to Resource and Crisis Center clients.
Duties and Responsibilities:
- Conduct RCCGC intakes of new clients, including, but not necessarily limited to providing the following services:
- Assist victims of domestic violence, sexual assault and stalking with filing for temporary and/or final orders of protection.
- Provide legal advocacy and on-going personal advocacy to victims.
- Explain civil court procedures to victims and accompany them to court proceedings and police agencies.
- Provide information/referral services to victims with regard to additional community resources, as is appropriate.
- Complete contact sheets for each client interaction. Submit them to Program Director.Provide RCCGC clients with on-going assistance/advocacy in areas of need, as is appropriate.
- Maintain accurate statistics and permanent records of services with RCCGC database.
- Participate in training shelter and crisis line volunteers.
- Make presentations to community groups on the issues of domestic violence, rape, sexual assault, stalking, and other crimes as assigned by Program Director.
- Attend agency staff meetings and other necessary meetings as requested.
- Develop and maintain working relationships with legal and law enforcement professionals, and participate in local task forces, coalitions, and teams; as needed.
- Provide support services for fund raising activities as requested.
- Other duties as assigned.
- Bachelor’s degree or combination of education and experience, in human service or criminal justice field.
- Experience working with victims of violent crime and with crisis intervention.
- Proven ability to effectively network with community resources.
- Ability to make decisions under high stress conditions.
- Good oral and written communication skills.
- Working familiarity with technology/basic computer skills.
- Working fluency/proficiency of Spanish language.
To apply for this position, please send your resume to Peggy Creed at email@example.com. Thank you for your interest in the Resource & Crisis Center of Galveston County!