PART-TIME RESIDENTIAL ADVOCATE JOB DESCRIPTION
OVERVIEW: Residential Advocates work in our shelter with survivors of domestic violence and their children to address issues including housing, benefits, employment, childcare, medical and dental care, education, legal, immigration, mental health and substance abuse. Residential Advocates also track benefit requirements, share hotline coverage including weekly backup shifts, participate in supervision and support for Part-Time and Volunteer staff as well as training for same, facilitate shelter meetings and support groups, perform regular reporting and ensure communication with each other and with the agency as a whole.
The Weekend Part time Residential Advocate works primarily in the shelter but may be required to work within the community as discussed with the Shelter Coordinator.
• Complete intakes as needed for shelter and safe home.
• Provide crisis intervention, safety planning and information about domestic violence programs and resources to safe home guests. Assist safe home guests with finding shelter when appropriate.
• Explore options, what is involved to be in a shelter, and assist safe home guests in thinking about resources they may need once they move into another program.
• Assist survivors with arranging for transportation to and from appointments.
• Encourage guest peer support to help each other and to share their experiences.
• Inform clients about domestic violence and community services, making necessary referrals.
• Maintain survivors’ records including service delivery records, advocacy plans and other needed documentation.
• Maintain records of groups according to confidentiality guidelines.
• Maintain daily communications log regarding guests, changes in policies/procedures, etc.
• Attend trainings that are relevant to direct service advocacy and will enhance the residential program. Attend in-service trainings when appropriate.
• With other residential staff, ensure that there is adequate shelter and safe home coverage.
• Assist other staff with direct service responsibilities.
• Promote teamwork and support.
• Participate in volunteer training as discussed with supervisor.
• Attend fundraising events as needed.
• Initiate and help plan special shelter events as discussed with team members.
• All other duties as assigned by the Shelter Coordinator
Mostly weekends (7am-7pm Saturday and Sunday) with flexibility for occasional weekday, evening, weekend and holiday coverage.
QUALIFICATIONS: Bilingual is a plus.
• Must have a minimum of three years experience in social services, customer service, or related field.
• High School Diploma or equivalent
• Excellent verbal and written communication skills.
• Commitment to supporting and empowering victims of crime and advocating against violence and sexual violence in our community and our society.
• Understand and protect client confidentiality at all times.
• Knowledge, experience and demonstration of skill in any or all of the following: crisis intervention; hotline and emergency response; victim’s rights and available services; domestic violence; sexual violence; law enforcement and court procedures.
• Basic computer skills including Microsoft Word, Excel, Outlook.
• Pass background screening.
• High moral character.
• Polite, compassionate, courteous and tactful with the public, victims, their families, Law Enforcement and other agency staff.
To apply for this position, please send your resume to Mary Ramsell at email@example.com. Thank you for your interest in the Resource & Crisis Center of Galveston County!